:root{--bg-primary: #f8fafc;--bg-secondary: #ffffff;--text-primary: #0f172a;--text-secondary: #64748b;--text-tertiary: #94a3b8;--primary-color: #0d47a1;--primary-hover: #1565c0;--accent-blue: #3b82f6;--accent-green: #10b981;--accent-red: #ef4444;--accent-orange: #f59e0b;--border-color: #e2e8f0;--sidebar-active-bg: #f1f5f9;--font-family: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--sidebar-width: 250px;--header-height: 60px;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06)}.dark-mode{--bg-primary: #0f172a;--bg-secondary: #1e293b;--text-primary: #f8fafc;--text-secondary: #cbd5e1;--border-color: #334155;--sidebar-active-bg: #334155}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-family);background-color:var(--bg-primary);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased;transition:background-color .3s ease,color .3s ease}.app-container{display:flex;height:100vh;overflow:hidden}.main-content{flex:1;display:flex;flex-direction:column;overflow:hidden}.page-content{flex:1;overflow-y:auto;padding:1.5rem 2rem;background-color:var(--bg-primary)}h1,h2,h3,h4,h5,h6{font-weight:600;margin-bottom:.5rem;color:var(--text-primary)}h1{font-size:1.5rem;display:flex;align-items:center;gap:.5rem}h2{font-size:1.25rem}h3{font-size:1.125rem}p{color:var(--text-secondary);font-size:.875rem}.card{background-color:var(--bg-secondary);border-radius:var(--radius-md);border:1px solid var(--border-color);box-shadow:var(--shadow-sm);padding:1.5rem;margin-bottom:1.5rem;transition:box-shadow .2s ease,transform .2s ease}.card:hover{box-shadow:var(--shadow-md)}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem}.btn{display:inline-flex;align-items:center;justify-content:center;gap:.5rem;padding:.5rem 1rem;font-size:.875rem;font-weight:500;border-radius:var(--radius-sm);cursor:pointer;transition:all .2s;border:none}.btn-primary{background-color:var(--primary-color);color:#fff}.btn-primary:hover{background-color:var(--primary-hover)}.btn-outline{background-color:transparent;border:1px solid var(--border-color);color:var(--text-primary)}.btn-outline:hover{background-color:var(--sidebar-active-bg)}.badge{display:inline-flex;align-items:center;padding:.125rem .625rem;border-radius:9999px;font-size:.75rem;font-weight:500}.badge-active{background-color:#d1fae5;color:#065f46}.badge-pending{background-color:#fef3c7;color:#92400e}.badge-escalated{background-color:#fee2e2;color:#991b1b}.dark-mode .badge-active{background-color:#10b98133;color:#34d399}.dark-mode .badge-pending{background-color:#f59e0b33;color:#fbbf24}.dark-mode .badge-escalated{background-color:#ef444433;color:#f87171}.grid-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:1.5rem;margin-bottom:1.5rem}.text-success{color:var(--accent-green)}.text-danger{color:var(--accent-red)}.text-muted{color:var(--text-tertiary)}.flex-between{display:flex;justify-content:space-between;align-items:center}.flex-center{display:flex;align-items:center;gap:.5rem}table{width:100%;border-collapse:collapse}th{text-align:left;padding:.75rem 1rem;font-size:.75rem;text-transform:uppercase;color:var(--text-secondary);border-bottom:1px solid var(--border-color);font-weight:600}td{padding:1rem;font-size:.875rem;border-bottom:1px solid var(--border-color);color:var(--text-primary)}tr:hover td{background-color:var(--sidebar-active-bg)}.timeline{display:flex;flex-direction:column;gap:1rem}.timeline-item{display:flex;gap:1rem;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:1rem;align-items:flex-start}.timeline-icon{width:40px;height:40px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}.timeline-icon.sms{background-color:#e0f2fe;color:#0284c7}.timeline-icon.voice{background-color:#f3e8ff;color:#9333ea}.timeline-icon.email{background-color:#ecfdf5;color:#059669}.timeline-icon.system{background-color:#fee2e2;color:#dc2626}.timeline-content{flex:1}.timeline-header{display:flex;align-items:center;gap:.5rem;margin-bottom:.25rem}.timeline-day{font-size:.875rem;color:var(--text-secondary);font-weight:500}.timeline-title{font-size:.875rem;font-weight:600}.timeline-body{font-size:.875rem;color:var(--text-secondary);background-color:var(--bg-primary);padding:.75rem;border-radius:var(--radius-sm);margin-top:.5rem;border:1px solid var(--border-color)}